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Multi-Platform Turbo Support Remote Access Appliance

December 22nd, 2010 posted by pam No comments »

RHUB, The Real Technology HUB’s, unique integrated appliance optimizes teleconferencing and communications systems for small to medium businesses. RHUB offers four different web-based business development activities. Web conferencing, webinar-sessions across the multi-locations of the organization, remote support and Remote Access.

A compact set-top box, the RHUB 4-in-1 appliance, handles the entire teleconferencing scenarios of hundreds of employees. The appliance is deployed at a centralized location of any small or medium business house with collaborative real time access to multi-loci employees/sections of the organization for a seamless, productive web conferencing experience.

With a high return-on-investment of just three to ten months, this technology is definitely a winner for small business requiring large-scale interaction with multiple clients or between engineering and development teams; for product presentation by sales/global business development teams; pre-sales scenarios; lead generation and related activities.

The Turbo Support, which is essentially a part of the Turbo Meeting application of the RHUB suite of software applications, focuses on synchronized and seamless access to office computers and home desktops remotely. Working on recycled power and internet reconnection principles, this compact appliance remotely offers support at customer computers, even in the absence of an attendant at the computer. This means that RHUB is always able to offer complete technical and logistic support at the customers’ end despite different working hours or timelines.

Another feature are remote servers, which are plug and play options, therefore optimizing maximum operability and scalability depending on the organizations’ needs.   Additionally remote access to administrative servers is a common feature, optimizing productivity across sectors of the organization.

The remote access supports monitoring employee or child activity on desktops across all timelines. The technology allows for easy traffic of files, records and printing at remote destinations with complete control over the files. It is easy to switch between multiple users and to remote lock computers.

RHUB is a competitively priced web appliance for optimal real time deployment of all a organizations resources.

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Remote Support Technology Provide Protection to Your Business

September 21st, 2010 posted by pam No comments »

Remote support technology is helpful to monitor your business 24/7 from off site. This is simply a great way to protect your business from theft and vandalism. You can link digital surveillance to your personal computer or any another off site computer to monitor visually when you are away from your business. When it comes to business, theft is one of the major reasons in losing money.

Remote access technology helps to monitor employees while they are at work since productivity is often hurt when employees spend too much time chatting, browsing online on non-work related activities. With remote support, you can watch the cash register and protect your business from theft.

With remote support;

  • You can track productivity.
  • You can monitor how they are treating your clients and customers.
  • You can monitor whether sensitive information is being leaked or not.
  • You can monitor whether they are correctly tallying the day’s figures.

Remote support appliance can also have cameras setup to watch outdoor so that you can protect and stop vandalism. Sudden disappearance of merchandise, office supplies and electric devices can be stopped quickly with the proper surveillance system. This product is simple to setup and easily affordable to the average home owner and small business owner.

Using remote assistance, someone can log into your computer, get all the diagnostics on your computer and actually fix your computer remotely. For instance, you can have someone log in your computer and see what is wrong. This would save you the hassle of bringing your computer to a computer specialist to fix it. This will definitely save your time and money.

Overtime, many companies waste their valuable resources in the form of money, time & energy. These resources could be instead invested into the development of new services or products. Businesses are turning to companies such as RHUB for remote support solution. However, you will get much more benefited by using remote support appliance.

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Ensuring a Smooth Remote Support Session

March 29th, 2010 posted by admin No comments »

Using remote support solutions is an excellent way to smooth the progress of support and training session for organization of all sizes. Online collaboration services tools make it possible for several people in different locations all around the globe to participate in desktop sharing, chat and web conferencing.

Remote desktop control software vendors provide users with everything they need to access a number of different facilities with a broad range of PC access software. In addition to offering some of the latest and greatest in desktop sharing services and equipment, companies like RHUB also offer customers cost effective deals. Cost effectiveness is one of the main attractions for business considering the switch to collaboration online.

Steps to a Support Session

Just like a traditional support and training call, a remote assistance session must run smoothly in order to be effective. Here are some tips to help you organize your remote connection desktop meeting for maximum success:

  • Fix any technical problems ahead of time.
    Nothing will kill a training call faster than waiting twenty minutes for a technical problem to be corrected. The point of most remote admin is to help the supportee in an interactive manner, which is difficult to do if your connection keeps cutting in and out or gets lost all together.
  • Start the call on time.
    The number one rule of for anything is to always begin on time. It is important for you to be sitting at your desk ready to start at least ten minutes before the agreed meeting time. Take this time to get your materials ready and mentally and physically prepare your call.
  • Keeping your remote web access professional.
    Just because you have control over someone’s computer is not invitation to snoop around or open up files without permission. Be sure that you are moving along at a comfortable pace while explaining to the person you are support what it is you are trying to accomplish.

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Fine Tune Your Operations with Remote Support Solutions

December 28th, 2009 posted by admin No comments »

Not every company is aware of how remote support software can enhance the way they do business. This is actually a focal point for helping resolve a wide range of issues related to the company’s products. Typically, companies involved in information technology and electronics seem to rely heavily on remote support or help desk software. A lesser known use for it is that almost any business can use a help desk as a means of maintaining a vital link with customers, and increasing customer satisfaction.

The help desk concept originated with call center operations. With the growth of the internet and the birth of web conferencing the concept has evolved greatly. Many of the issues faced by call centers were resolved with the multitude of benefits offered by web conferencing tools such as PC control and video presentations. These include:

  • Customer frustration due to long waits
  • Lack of follow up after initial contact
  • Inexperienced and untrained call center staff
  • The high cost involved maintaining and using a call center

How Does Help Desk Software Work?

Help desk software is generally designed to perform a number of functions to help boost communication capability. A help desk can be offered in variety of ways, such as by telephone, live chat on a website or by email. Typical features of this software include:

  • Remote desktop support
  • Remote computer access
  • PC control
  • Audio conferencing

The software allows the company’s representative to remotely connect to other computers to resolve problems or access files. Companies like RHUB Communications Inc. provide help desk software that is compatible with both Mac and PCs. Compatibility is an important consideration, as companies must try to reach as many of its customers as possible. With help desk software customers can interact with the company directly for technical support or to answer questions.

PC control is also related to help desk software and web conferencing solutions. As the name implies it allows for remote computer access. As the feature is usually provided by an appliance, it also offers options such as audio conferencing and webinars.

The functionality of help desk software varies depending on the company. Finding the right one and using it correctly can eliminate the need for call center services. Instant feedback provided by this type of software can improve business operations and help businesses to improve the quality of their products and services.

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How Mobility Trends affects your business

November 17th, 2009 posted by admin No comments »

In today’s global economy, mobility trends are driving businesses to stay in touch with their customers, access information and share important subject matter information with both their customers and employees. As a result, the benefits of mobile applications for sales staff as well as mobile workforce has shown to dramatically improve productivity and efficiency. This is why Web conferencing has become the perfect solution in improving work-life balance and reducing travel time and costs.

There are many on-line hosted web conference solutions such as WebEx or GotoMeeting where you are required to download software and pay ongoing monthly fees. However, only TurboMeeting by RHUB requires no downloads, no Java, no Flash and no monthly fees. This affordable on-premise appliance is easy to use and gets you quickly online for meetings. In addition, TurboMeeting provides the flexibility and security to control web meetings because it works behind your own firewall.

When you use TurboMeeting technology by RHUB your business can participate in web based interactive meetings for 200+ attendees per meeting room as well as video cast. In addition, TurboMeeting offers remote support for PC and Mac users. This is the only appliance that offers a patent pending Universal Attendance technology that provides remote support sessions by using a browser on any platform (Windows, Mac, Linux, Unix or iPhone). You can also remotely access computers at home or in the office from anywhere, anytime. Your web seminars require no downloads and you can access a meeting in seconds.

Mobility trends have shown the cost benefits to businesses that maximize their efficiency with fewer resources, eliminate physical distance between customers, suppliers and traveling staff and help speed up the decision making process, scaling knowledge and encouraging work-life balance. Why rent a web conferencing solution when you can own it and control it? TurboMeeting 4-in-1 appliance offers Web conferencing, remote support, remote access , Web seminars and designed to offer you the best solution at an affordable price. For more information on how TurboMeeting can meet your mobile business needs visit the RHUB www.rhubcom.com web site.

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No Orphans Left Behind: How to Correctly Uninstall Computer Programs

November 11th, 2009 posted by admin No comments »

On the front end, the Windows operating system is simple and easy to use. However, the system is actually quite complex when you get to the heart of the matter. The tiniest of errors or a simple mistake can do major damage to your computer.

To get the most out of the Windows operating system and your entire computing experience, you need to take proper care of your machine. One of the most important, yet often overlooked tasks of owning and operating a personal computer is correctly uninstalling computer programs.

Correctly uninstalling computer programs is an imperative task. The reason for this is that when you install a program on your computer, a number of different registry entries and files are included and installed on your system. Failing to uninstall the application correctly using the proper method will leave behind several program shortcuts, registry entries and orphan files. All of this orphaned data clutters up the machine, leading to frequent crashes, freezes and system errors that will have you on the phone with computer support day after day.

It is important to learn the correct methods for correctly uninstalling a computer program in order to prevent uninstall errors that often occur when an incorrect program removal process is used.

Add or Remove Programs

The majority of computer programs, especially if installed with Windows Installer, make an entry to the program list in the Add or Remove Programs in the Control Panel. When attempting to remove a program from your machine, this should be the first step to getting rid of the program and all of its components completely.

For example, if you were to decide that you no longer want a certain program on your computer, then you would take the following steps to begin the proper removal process:

  1. Click on Start Menu to open Control Panel.
  2. Select Add or Remove Programs, or Programs and Features if you are using Vista.
  3. Scroll down the list of currently installed programs and click on the program that you want to remove.
  4. Select to uninstall the program.
  5. Restart your computer to ensure that you remove all related programs and registry entries effectively from your system.

Program Uninstallers

The Add or Remove Programs feature is the one used most often to uninstall computer programs. However, it is not adequate for removal of large applications. Therefore, most computer support professionals recommend that you have a separate uninstaller program available to uninstall the larger programs. The RHUB 4-in-1 Web Conferencing Appliance offers secure remote access and remote computer support, so you will be able to maintain your system, even if you have a number of different computers on your network.

Program Uninstall Option

Several programs do not include an option for uninstalling in the Add or Removes Programs list. The option to uninstall these programs is typically found in the program folder and a shortcut is added to the Start Menu named “Uninstall program name”. For example, if you want to uninstall a program from your computer, click on the Start Menu, go to All Programs, select the program that you want to uninstall and then select “Uninstall program name” to remove the unwanted program.

Since there are so many registry entries and orphan files left behind, it is a good idea to scan the hard drive and the registry for anything that remains and delete it from your system. To get rid of unwanted orphan files in the registry, you can use a reliable registry cleaner that will scan and remove such files. In addition, if you are using Windows XP or Vista, you can use the included Disk Cleanup tool to clean unwanted programs from your computer.

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RHUB’s Collaborative Remote Support Appliances for PCs and Macs

November 3rd, 2009 posted by admin No comments »

RHUB collaborative remote support appliances will provide secure unattended and attended remote support for both PCs and Macs and just like with the Web conferencing appliance, you own it you control it.

The key functions include remote control, file transfer, mini meeting, chat, multi-tier collaborative support, and remote reboot to the safe mode.  A free audio conferencing service is also included.  APIs are also available for full customization and quick integration with your company’s websites and applications.  There is no IT maintenance required.

There are two types of remote support appliances:

-          TS 300 – this allows for 2-10 support sessions with the room capacity of 300

-          TS 700 – this allows for 5-50 support sessions with the room capacity of 700

Support session means the maximum number of concurrent support sessions one can host.  When an individual starts a remote session, they use a session license whether they have a customer joining the session or not.  When an individual starts a remote access session on a remote computer – an unattended support session – a support license is not used until the individual joins the session and remotely accesses the computer.

Concurrent users in one session means the maximum number of concurrent users in one support session is 10 which includes the support host.  This means an individual can invite up to nine attendees to join their support session and host a mini Web conferencing with full interactivity among all participants.

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Unique Advantages of RHUB Collaborative Remote Support Appliances

October 27th, 2009 posted by admin No comments »

There are many unique advantages of RHUB collaborative remote support appliances over the competition.

In online training session: the support agent could change to the online training mode any time during a support session.  Many support issues come from customers lack of product knowledge.  An instant training session helps to prevent issues from happening in support costs.  Additionally, this improves customer satisfaction and increases sales because your customers have a better appreciation of your products function.

Collaborative support and knowledge sharing: the RHUB system allows up to 10 participants in one support session.  This turns a remote support session into a fully interactive web conferencing session, which dramatically facilitates speed of collectively resolving the most difficult issues and conducts real-world case based training for new support staff.

Guaranteed connection: many companies either block unwanted Internet connections to comply with their most restrictive firewall policy or locked down their employee desktops so that the employees do not install any software.  Because of these strong security measures, an individual may not be able to connect to a user’s desktop using complete remote support products.

The RHUB products have resolved these most difficult issues on three levels:

Level 1 – RHUB can install client software in lockdown mode, ensuring client software installation

Level 2 – RHUB can guarantee firewall traversal for remote control of a customer’s computer.

Level 3 – RHUB’s Universal attendance technology allows an individual to invite your customers to join your desktop support session if their connection to the server is blocked.

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Unique Attributes To RHUB Collaborative Remote Support Appliance

October 19th, 2009 posted by admin No comments »

By allowing anywhere from 10 too 100s of participants in one support session, the RHUB system turns a remote support session into a fully interactive Web conferencing session which could dramatically facilitate the speed of collectively resolving the most difficult issues while conducting real-world case based training for new staff.

RHUB allows for in session online training.  The support agent can change their online mode from training to simply support staff during a training session.  Customer’s lack of product knowledge is the number one support issue that arises time and time again.  An instant training session helps to prevent many of these issues from happening again and saves in support costs, in addition to improving customer satisfaction and increasing sales because your customer will have a better appreciation for the function of your product.

Many organizations block unwanted Internet connections or lockdown their employee’s desktops so that they can not install any software for fear of damaging the entire computer system.

The RHUB Web conferencing appliance has resolved these most difficult issues on three separate levels:

  • RHUB has a special technology that will install the RHUB software in a lockdown computer, this ensures software installation is the first step towards a successful remote support session
  • RHUB is one of a handful of vendors in the industry that have mastered firewall traversal technology.  Companies with the most restrictive firewalls such as banks, state and federal governments are now able to access Web conferencing through RHUB safely and without fear.
  • With the RHUB Universal attendance technology you can still invite customers to join your support session by using a browser and any platform – Windows, Linux, UNIX or iPhone – to view your desktop

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